Contact Us Information

The Social Security Administration and the Ticket Program Manager (TPM) provide a variety of resources for Employment Networks (EN) and State Vocational Rehabilitation (VR) agencies:

General Inquiries

You may request information by contacting one of the following teams:

General inquiries about the Ticket to Work Program can be submitted here and go to the TPM.

Provider Support Helpline

The Provider Support Helpline is available to ENs and State VR agencies to provide technical assistance with EN Payments, Ticket Assignability, Individual Work Plan (IWP), and Ticket Portal questions.

Phone: 1.866.949.3687
Hours: Monday – Friday, 9:00 a.m. - 5:00 p.m. EST
Email:

Beneficiary Helpline

Beneficiaries who are currently part of the Ticket program or who are interested in becoming part of the program should use the contact information below for all inquiries.

Phone: 1.866.968.7842 or 1.866.833.2967 (TTY/TDD)
Hours: Monday – Friday, 8:00 a.m. - 8:00 p.m. EST
Email: Support@chooseworkttw.net

Center for Personnel Security and Project Management

The office responsible for security/suitability background investigations, the Center for Personnel Security and Project Management (CPSPM) now has a toll free number. Employment Networks may contact them at:

Phone: 1.844.874.9940.
Hours: Monday – Friday, 7:00 a.m. to 4:30 p.m. EST

Reporting Suspected Fraud, Waste or Abuse

Contact the Social Security Administration if you wish to report suspected fraud, waste, or abuse.

Email: Ticket.QA@ssa.gov

Contact Clarifications and Explanations

Not sure who you should contact for your inquiry? Click below for further clarification.

Contact Clarifications and Explanations (DOC).