There are two processes by which an Employment Network (EN) may obtain Ticket payments:
- Submitting a Payment Request
- Online via the Ticket Portal
- Completing a Payment Request form and faxing/emailing it to the TPM
- The automated E-PAY process
1. Submitting Payment Requests
The first possible payment available to an EN is in the month after the beneficiary's Ticket assignment date, also known as the attainment month. In situations where ENs submit signed Individual Work Plans (IWP) to TPM more than 14 days after the latest signature, the first possible payment available to ENs is the month after TPM receives the IWP.
The TPM only accepts evidentiary payment requests.
An EN should submit Payment Requests as soon as it receives information that satisfies the type of claim (e.g., Beneficiary send to the EN evidence of earnings at or above Trial Work Level for Phase 1 milestone claims, etc...). There are three ways that an EN can submit a payment request — through the Ticket Portal, standard mail or fax. If submitting a payment request through fax or mail, ENs must use the Payment Request Form (Form_SSA-1391).
ENs using the Ticket Portal can check the status of a payment request in the Portal. If a Payment Request Form is used, ENs can check the status by calling the TPM at 1.866.949.3687 or emailing the EN Payments Help Desk at ENPaymentsHelpDesk@yourtickettowork.com
2. E-PAY Process
This process initially involves a monthly automated systems check of all current Ticket assignments against earnings records in Social Security's databases to assess whether there are any possible payments that have not yet been made to your EN.
Under the E-PAY process, Social Security’s Systems staff will initially create a monthly E-PAY file. The file will include ENs that meet the following criteria:
- Has an active contract.
- Is not on Hold status.
- Has first available claim payable one month after the Ticket assignment date, or if the IWP was received more than 14 days after the latest signature on IWP, one month after the date TPM receives the IWP.
All Payment types will be included in the E-PAY Process. When the twelfth outcome payment is processed, Reconciliation Payments will automatically be triggered if all available milestones have not been previously paid.
If the Ticket was assigned to more than one EN at different times, there is the possibility of a Split Payment.
There will be no payment denials under the E-PAY process. The policy is to check for a potential payment and if it appears all requirements are met, either Social Security or TPM's EN Payments staff will process payments.