Checking Ticket Assignability
Service providers can check Ticket assignability using the Ticket Portal. To check Ticket assignability, an EN will need its Data Universal Numbering System (DUNS) number, PIN number and the Social Security Number (SSN) of the beneficiary.
To manually check Ticket assignability, service providers should forward a written encrypted request to firstname.lastname@example.org or fax the request to 703.893.4020.
- The request should contain the beneficiary's name and Social Security Number.
- The requestor will receive an encrypted response no later than three days after the request is received.
Assigning a Ticket
Once you have checked assignability, you can proceed to assign a Ticket. The preferred method for assigning a Ticket is using the Ticket Portal. Ticket assignments will appear in real-time in the Ticket Portal.
If your organization is not currently using the portal, you will have to fax your Individual Work Plan (IWP) or Ticket Assignment Request (TAR) Form (if approved) to 703.893.4020.
- The Ticket Assignment will be processed in no later than seven business days.
Upon completion of the suitability process and new EN training, new ENs can begin working with beneficiaries under the Ticket to Work program and assign Tickets. New ENs are required to submit a minimum of their first 10 Individual Work Plans (IWP) before they are allowed to assign Tickets electronically using the Ticket Portal.
All ENs have an assigned IWP analyst who is available to assist with any questions or concerns regarding Ticket assignment or IWP concerns. ENs will receive a notice from the IWP analyst upon receipt of award. If you are unaware of your assigned IWP analyst, please send your inquiry to ENOperations@tickettowork.com.