Contact Us
Got a question about a review, spotted something that needs updating, or want to flag an issue with one of the casino sites we cover? This page explains how to reach Online Casinos and what kind of questions we're actually able to help with.
What we can help with
Online Casinos is an independent research and comparison site covering online casinos available to US players. We don't operate any casino, and we don't hold player funds, so there are limits to what our team can resolve directly. Where we can help:
- Corrections to bonus terms, ratings, or offer details shown on the site
- Suggestions for casinos or topics you'd like us to review
- General questions about how our rankings and editorial process work
- Feedback on site accuracy, broken links, or outdated information
What we can't help with
Because we're a comparison and editorial resource rather than an operator, we're not able to access, action or resolve the following. These need to go directly to the casino brand or the relevant licensed body:
- Deposits, withdrawals, account balances or account access issues
- Bonus disputes or wagering requirement queries tied to a specific account
- Identity verification (KYC) requests or document uploads
- Complaints against a specific operator — contact that casino's support team, or the licensing regulator named in its terms, directly
If you're dealing with a payment or account issue at one of the sites listed in our non-Gamstop UK casino reviews or on our US rankings, the casino's own live chat or email support will always be faster than going through us — we simply don't have visibility into individual player accounts.
Before you reach out about a bonus
Many of the messages we receive are about welcome offers advertised on this site, such as the tiered match bonuses shown against operators like Raging Bull or Uptown Aces. A few things worth checking first:
- Read the full bonus terms on the casino's own site — wagering requirements, maximum bet limits while a bonus is active, and expiry dates all vary by operator and by state
- Confirm the offer is still live — promotional terms change, and the figure shown on a comparison site reflects what was verified at the time it was checked, not a live feed from the operator
- Check eligibility — some welcome offers exclude certain states, payment methods, or existing account holders
If, after checking the terms, you believe the details we've published don't match what the casino is currently offering, that's exactly the kind of correction we want to hear about.
Responsible gambling support
If you're contacting us because gambling has stopped being enjoyable or is affecting your finances, wellbeing or relationships, please don't wait on a reply from us. Our Responsible Gambling page lists self-exclusion tools, deposit and time-limit settings, and support organisations that can help immediately, including options specific to US players. Every licensed operator we list is required to offer self-exclusion and account limit tools directly in your player settings.
How our editorial process works
Questions about methodology come up often enough that it's worth stating plainly here: casinos do not pay for placement in our rankings, and commission from affiliate partnerships never decides an editorial rating. Ratings reflect factors such as licensing status, bonus terms, payment options, game range and support quality, reviewed at the time of publication and updated as terms change. You can read more about who runs this site on our About Us page, and the full terms governing use of this site are set out in our Terms and Conditions.
Getting a reply
We aim to review every message we receive, though as an independent, small editorial team we can't guarantee an immediate turnaround. For account-specific issues, always contact the casino operator first — its support channels (live chat, email or phone) are staffed to handle individual account queries in a way we're not equipped to. For everything else — corrections, review suggestions, general feedback — we welcome the message and use it to keep the site accurate.